Unable to login (Login button unresponsive)

⛑ Community Support
1

Hello Support Staff,

I am a researcher that has been using Prolific’s services for over a year now. Recently, I have been unable to login to my account due to the login button being unresponsive (clicking on it does not do anything). The account has nearly 400 USD in it.

I have tried clearing my cache, cookies, using different browsers, updating browsers, and even trying different devices, the issue always remains.

I have sent in a support ticket on March 4th (#95694) and was contacted by a Prolific employee. She responded on the 5th asking for what country I am trying to login from, and has not given me a reply since.

Since then, I have went on to create another account that has another couple hundreds of dollars which I also can not sign-in to (same problem, login button is unresponsive) as of last week.

Please advise, thank you!

1 Like
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Hey David, welcome to the community! We’re really glad you’re here :tada:

I’m sorry to hear that you’ve had trouble with your account, and we’ve been slow to get back to you. I’ve flagged your ticket with the support team, so it’s been made a priority. Let me know if there are any further problems :slight_smile:

1 Like
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Thank you, Josh! You don’t know how much I appreciate the quick response. I can confirm that the support member replied to me not too long ago.

Massive thanks again :grinning:

Best,

Dave

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No worries Dave :slight_smile: Happy to help

When you have time, come say hi to the community :wave: