Iām trying to generate a receipt for a recent study that I can send to my finance team for reimbursement. Iāve followed the instructions here:
but the receipt generated does not include service fees. Strangely it does include VAT for the services fees but not the fees themselves. The āAmount paidā shows only the total for participantsā rewards.
Is this a bug? Iāve successfully generated receipts before for other studies, and if I go back to an old study and generate a receipt for it, the service fees are still included. It only seems to be a problem for this latest study.
Iād be grateful for any suggestions as Iāve paid for this myself so need to get a correct receipt to get the money back.
There are two (or sort of three) ways of producing receipts/invoices. Please be so kind as to have a look at this my post below for the other way that I think will include the Prolific fees.
Thanks for your response. Iāve tried that first option also but I donāt seem to have a Billing tab on my account screen. Where is it supposed to be exactly? I attach a screenshot.
I am very sorry. Under the new workspaces layout much has changed. There is no longer a ābillingā tab in each account.
Under workspace there is a Finance item breakdown of payments which includes the payment amount, participant payment amount and payment of fees to prolific. This is what I use but it does not give a study by study breakdown.
If you go into each workspace, however, then each project has an action menu which has a ārequest invoiceā option but for some reason I am unable to select request invoice in my account because the āRequest invoice optionā is greyed out.
