I am curious if anyone has a work around for a problem I have been having across several studies. Put simply, I run prescreening surveys to make sure people qualify to participate. I then use the Custom Allow List to limit the focal study to those participants. I then use the Bulk Message option to let those folks know the survey is available. However, across 4 or 5 studies now, I get message back from people who have been prescreened, are on the allowed list, who I bulk messaged saying they can’t “see” the survey.
Has anyone encountered this issue / have a work around?
It is frustrating that I paid to have the screened, but can’t enroll them in the larger project.