How to solve the error “Top-up failed. Please check your card details and try again.”

[quan_zhao]

I used ICBC for payment in China, but it kept giving me errors. “Top-up failed. Please check your card details and try again.”，How can I solve this problem?

[timtak]

Dear Quan

Welcome to the forum

Researchers do have issues with topping up from time to time. Other than contacting support, some researchers have found a solution with using a different method of payment, and by contacting their credit card provider (is ICBC a credit card?) in the past.

Top-Up Issues

Hi, I’ve been trying to top-up funds. I entered the same credit card details as before but got an error message saying, "Top-up failed. Please check your card details and try again. Is there anything that can be done on Prolific’s end? I’ve entered this same credit card information quite a few times in the past couple of weeks when trying to run my study in batches, with no issues encountered. For now, I’ve submitted a request to Prolific to resolve the issue but if anyone has experienced this…

I am sorry I can’t help more.

Tim