How to solve the error “Top-up failed. Please check your card details and try again.”

I used ICBC for payment in China, but it kept giving me errors. “Top-up failed. Please check your card details and try again.”,How can I solve this problem?

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Dear Quan

Welcome to the forum :slight_smile:

Researchers do have issues with topping up from time to time. Other than contacting support, some researchers have found a solution with using a different method of payment, and by contacting their credit card provider (is ICBC a credit card?) in the past.

I am sorry I can’t help more.

Tim