Getting in touch about payment issues

Dear Prolific,

We have been trying to get in touch with you about issues with payment via email and your web form, but after 3 weeks or so, still no reply. I just sent an email myself to info@ …
How can we get in touch with you?
This is hampering our research and your opportunity to make money/facilitate it. :sunglasses:

Many thanks,
Heleen Slagter

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Hi @Heleen_Slagter, welcome to the community! :tada:

I’m so sorry you’ve not heard back from us.

Could you provide me with your support ticket number, and I’ll make sure it’s prioritized :slight_smile:

That would be great!
The last email ticket number is: 124845
Thanks much!


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I’ve raised it with our team, and you’ll get a reply as soon as possible :slight_smile: