Error when Creating a study

Hi my name is Tracy
I am in the process of setting my study up and have used the downloadable template on Qualtircs. When I attempt to save draft an error comes up saying “incorrect authentication credentials”. I am unsure what this means as I have input the Qualtrics Study URL and have input the completion re-direction to PROLIFIC using the following URL Prolific which was supplied to me.
I would appreciate an advice on this please

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Hey @Tracy.Rogers, welcome to the community! :tada:

I’m sorry that you’re experiencing problems. Could you provide a screenshot of the error? :slight_smile: