Error Messages

Hi there,

For about two weeks now, I’ve been getting error messages when I login to my account. I cannot approve participants or increase places in my study. I’ve contacted support many times but have not yet received a response. Is anyone else having these issues? Has anyone found any solutions?

Prolific Error

Hi, I have the same problem. I would like to ask you if you have solved this problem? Thank you.

Dear Joshua and Qin

Welcome to the forum Joshua :slight_smile:

I am sorry I did not respond earlier. I have been busy at the end of term.

This is clearly a localised issue otherwise there would be hundreds of researchers telling us about it. I can log in to my researcher account without issue/problems.

I think that Support is your only way forward.

Should you be so kind as to let us know how this issue was solved I would be very interested.