Custom Allowlist Not Loading


I am trying to see if anyone else is running into issues with the Custom Allowlist this morning. I have been trying to set up my Custom Allowlist, and the website just seems to be stuck at loading the ID without applying them. I have tried to apply even just one ID and it keeps loading for minutes without applying it (and it eventually stops without applying the custom allowlist). All the other prescreener requirements are working fine though. My multi-part study is supposed to launch this afternoon and it is time sensitive, so I am trying to see what I am doing wrong.

Thank you!

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Hey @wongc, I’m sorry to hear that you’ve been having trouble!

Our team is aware of the problem, and we’re hoping to have it fixed soon!

That’s been fixed now :relaxed:

Let me know if you’re having any other trouble