My (other researcher account) has been experiencing code 500 and 404 error since April 15. That account can log in and see a study, but can’t approve (“Sorry. we’re experiencing some issues.” and “500 - looks like we’re having some issues”) or add money (Click Finance then “404 - Page not found”). That account has an active study, and now I’m owing participants payment.
I tried different browsers, different devices, and cleaning cache and cookies. Nothing worked. I also emailed email@example.com and submitted multiple requests in the past a few days. But they only responded “See login troubleshooting resources”. However, this account works fine on my computer.
That account also seems not able to log into this community (Asking me to activate my account but I never received those emails.) I had to register this current account to look for help here.
Any ideas? Thanks!