First of all I wasn’t able to verify my phone number, even though I could verify my passport by taking photos of it when I got on the link Prolific send me BY SMS. I tried many times, it didn’t work. Then I tried it with the number of my boyfriend - it worked.
Now I’ve got a new problem. Each time I try to reserve a place in a study I get the message “PEC-SUB-0002” on my laptop. Can anyone help me?
I couldn’t even start taking part in one study. Even though I’m really interested in helping our community!
Thanks for any help, kind regard
Hello Juliane! Welcome to the Community!
This forum is thought to share doubts and opinions among the “researchers’ side”. Do you also conduct reserach or do you use Prolific as a participant only? In this case, I suggest you to refer to the Prolific Help Centre: it usually contains all the answers and, for your case, there is a page on PEC related errors dealing also with PEC-SUB-0002 error messages. This error has to do with your IP address. For example, is there anyone else in your house using the same Wi-Fi having a Prolific account? You may want to try accessing Prolific website with another connection, e.g. mobile hotspot.