Can't get a quote for representative samples (USA/UK)

⛑ Community Support
1

Hi there

I want to do a study in the USA with 1000 people matched according to US census data and 1500 people in the UK, also matched - but when using the price calculator, I only get a quote for unmatched samples.

Anyone knows what is wrong?
And is 1000 still the max number for USA (i.e. 500 less than in the UK)?

Thanks,
Daniel

1 Like
2

Hey @Daniel_Kondziella, welcome to the community :tada:

Our rep sample fees have been temporarily waived in response to us going viral on TikTok (you can read all about that here). So, rep samples will cost the same as unmatched samples.

Separately, there’s a bug with our study cost calculator right now which our team is looking into, so be aware that the quote may not be accurate. You can follow this thread for updates on that issue..

And is 1000 still the max number for USA (i.e. 500 less than in the UK)?

Yes, those numbers are still accurate :slight_smile:

3

Hey Josh - cool, that’s good news, congrats with your success on TikTok and thanks for the quick reply. Best Daniel

1 Like
4

No worries, and just in case you’re experiencing the problem with the calculator, there is a temporary fix available:

  • Save your study as a draft, then access it via the draft menu and the cost calculation will have updated accurately :slight_smile: